Hotel Management

Through the Hotel Management services we're committed to maximising the performance of each property.

WHY WE DO IT

As one of the UK's leading hotel management companies, we're known for getting results. From big-name brands to independent properties, your management team will be focused on maximising profits,

What we do

Property management Looking after everything from check-in to check-out

By overseeing all planned and reactive maintenance, your team will ensure hotels are kept in first-class condition and estate management issues are dealt with promptly to minimise guest impact. We'll manage all communications with external project managers, designers and consultants to track progress and spend on approved projects.

Revenue management Maximising opportunities, compliance and commercials

The Revenue Management Team lead each hotel’s revenue strategy to ensure we're always maximising opportunities and providing complete process and procedural compliance. We'll conduct regular hotel reviews, revenue audits and internal training to help improve the commercial business.

Financial management Optimising performance through opportunity

Experts in hotel financial management, we're constantly seeking opportunities for capital planning and investment with realistic owner returns. Our Finance Team handles all financial controls and reporting including extensive benchmarking of hotel performance to identify cost savings and efficiencies to increase performance.

Sales management Driving commercial results for each hotel

Focusing on key accounts, leisure, associations and M&E business, we motivate and lead the on-property sales teams whilst driving global hotel brands to deliver exposure for hotels. With regular hotel review visits and innovative sales lead referral programme, the Sales Team focuses on driving commercial results for each hotel.

Hotel marketing Fully supported exposure for your hotel

The beating heart of the commercial team, our Marketing Team manage everything from email communications and PR to our hotels' online presence to drive direct bookings to each hotel to set you apart from the competition. They're crucial in generating new business and maintaining existing customers - all supported by an in-house graphic design team. In addition to local hotel marketing, we manage the successful launch of hotel re-brands, new restaurants, and company-branded marketing activities.

Leisure, spa and golf Optimise revenue for your leisure facilities

Our Leisure, Spa and Golf division works closely with hotel teams to optimise revenue through maximising average transaction values and hourly rates throughout our spas. We work closely with our leisure teams to maximise average subscription in result growing leisure revenues. We provide training and assessing everything from class timetables, fitness equipment, cleanliness and spa menus, the team focuses on achieving the highest operational standards.

Operations Make your team best in class

Our experienced and hands-on Operations Team guides and coaches each General Manager and their senior team on a daily basis, implementing best practices at every level. By undertaking regular hotel operational and financial reviews, we're constantly driving performance to ensure the hotels are best in class in all areas.

HR People are a hotel's best asset

We know engaged teams are integral to hospitality businesses, which is why we're committed to attracting and retaining high-quality, engaged teams. Our HR strategy is focused on collaborating with leaders in our hotels to ensure that we drive our company culture from an early stage. We provide learning opportunities for all of our team members through training programmes to drive standards and service quality. Our HR procedures are designed around industry best practices and used alongside advanced HR technology to ensure we are able to efficiently plan and manage team structures and payroll costs.

BUILT ON EXPERIENCE

With a great portfolio of hotels and years of hospitality investment experience, know you're in safe hands.

  1. 3000+

    Number of rooms managed by M&T

  2. 20%

    RGI premium for our independent hotels (2022 YTD)

  1. Our Portfolio

FROM OUR CLIENTS

OUR PEOPLE

They are a professional, efficient and highly experienced team who have done, and continue to do a first-class job for us.

Harry HartMelford Capital Partners LLP

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